Privacy Policy

This Privacy Policy describes how Hardy's Retreat, managed by Alcor Getaways ("we", "us", or "our"), collects, uses, and protects your personal information when you visit our website or make a booking with us. We are committed to protecting your privacy and ensuring your personal data is handled responsibly.

1. Information We Collect

We collect the following types of personal information:

• Contact Information: Name, phone number, email address, and WhatsApp number provided during booking enquiries or form submissions.
• Booking Details: Check-in and check-out dates, number of guests, room preferences, and special requests.
• Communication Records: Records of WhatsApp conversations, emails, or phone calls related to your stay.
• Website Usage Data: IP address, browser type, pages visited, and time spent on our website (collected via cookies and analytics tools).

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing and confirming your booking enquiries and reservations
• Sending booking confirmations, reminders, and updates via WhatsApp or email
• Responding to your questions and customer service requests
• Improving our website, services, and guest experience
• Sending occasional promotional communications (you may opt out at any time)
• Complying with legal and regulatory obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Alcor Getaways (Marketing Partner): Our booking and marketing partner who manages reservations on behalf of Hardy's Retreat.
• Service Providers: Trusted partners who assist with website hosting, analytics, and communication platforms (bound by confidentiality agreements).
• Legal Authorities: When required by law or to protect our legal rights.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Analytics

Our website uses cookies to enhance your browsing experience and collect anonymous usage statistics. You may disable cookies in your browser settings; however, this may affect certain website functionality. We use Google Analytics to understand website traffic patterns — this data is anonymous and aggregated.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate personal data
• Request deletion of your personal data (subject to legal requirements)
• Opt out of promotional communications at any time
• Lodge a complaint with the relevant data protection authority

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking records are typically retained for 3 years for accounting and compliance purposes.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

9. Contact Us

Hardy's Retreat (Managed by Alcor Getaways)
A-12, Neemrana City Centre, Neemrana, Alwar, Rajasthan 301705
Email: book@alcorgetaways.com
Phone: +91 99205 06361
Property Address: Kufri–Chail Road, Koti, Tehsil Junga, Shimla, HP 171012

Last updated: May 2026